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Price:
We Guarantee that the price quoted at the time of reservation will remain the same providing that no alterations have been made to the itinerary after the booking has been made. Any alterations that are made after the booking may be subject to additional charges.
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Payment:
This is to be made direct to the driver on the night, we are a non profit organisation,chauffeur for hire is run by chauffeurs for the chauffeurs. Payments may be made by Cash on the day of the booking. Confirmation will be forwarded to the Person who made the booking from Wiltshire Chauffeurs
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Cancellation of the chauffeur:
Providing that 7 Days notice is given before the hiring date no charge will be incurred
If less than 48 hours but more than 24 hours is given then 50% of the chauffeurs fee will become due
If less than 24 hours notice then we regret that the fee will become payable in full.
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Insurance:
The vehicle & drivers are fully insured to include a liability insurance.
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Airport Transfers:
Non Arrival If the Client fails to arrive on the flight detailed the chauffeur will wait for a maximum of 1 hours if the client fails to arrive then the chauffeur shall leave and no refund will be given.
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Route:
It is left at the drivers discretion the route to take and in heavy traffic congestion the route may be amended to endeavour to deliver the passengers on time to there destination. We do not accept any responsibility for delays/missed appointments Always allow plenty of time
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Smoking Food & Alcohol:
We operate a Strictly: no smoking: no food: in all of the rental vehicles that our chauffeurs drive
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Illegal Materials:
Drugs & weapons are forbidden in all of the rental vehicles that our chauffeurs drive.
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Dogs:
We only allow guide dogs in the rental vehicles subject to prior arrangement with the rental company you hired the vehicle from.
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Children:
We do not provide child seats and so these must be provided & fitted correctly by parents.
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Bad Behaviour:
We reserve the right to refuse travel of persons deemed to be a nuisance or danger to other passengers or the driver may request the assistance of the police for there removal. In such circumstances No refund and No Compensation will be paid.
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Vehicles:
We can not be held responisable for the brake down of any rental vehicle that we are employed to drive,however in the event that a breakdown occurs we will contact the rental company to request a replacement vehicle.
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Luggage:
All luggage is to be placed in the luggage department of the vehicle.
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Doors:
It is the responsibility of the driver to open the doors and under no circumstances should the doors be opened until the vehicle has come to a complete halt.
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Damage:
In the event of a rental vehicle being damaged or soiled then this will be reported by the chauffeur to the rental company that you hired the car from ,a bill for this will be sent to the person named on the booking form from the rental company.
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Gratuities:
Gratuities are left to the client’s discretion and are not included in the price.
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Complaints:
If for any reason you are unhappy with any aspect of either the journey or driver please make your comments in the first instance to the driver who will endeavour to rectify the problem. We would ask that if you do have a complaint, you can email chauffeur for hire: info@wiltshirechauffeurs.co.uk
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Wiltshire Chauffeurs make every effort to ensure that your time with them is pleasurable We thank you for your time in reading our conditions of hire.
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Please Note: All Wiltshire Chauffeurs are fully trained to the highest standards and meet all licence and insurance requirements to drive any limousine/car on contract hire.Please check with your insurers first to check you have suitable cover.
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